Humboldt COAD Privacy Policy
Effective Date: February 2025
Humboldt Community Organizations Active in Disaster (Humboldt COAD) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, subscribe to our email list, or opt in to our SMS text messaging service. We do not sell, rent, or share your personal information with third parties for marketing purposes.
1. Website Use
Information We Collect
When you visit our website, we may automatically collect certain non-personal technical information, including:
• Your browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• General geographic location (city/region level) based on IP address
This information is collected through standard web analytics tools (such as Google Analytics) and is used only in aggregate to help us improve our website content and usability.
Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and track aggregate site traffic. You can disable cookies in your browser settings at any time, though some features of the site may not function properly as a result.
Contact Forms & Voluntary Submissions
If you contact us through a form on our website, we collect only the information you voluntarily provide (such as your name, email address, and message). This information is used solely to respond to your inquiry.
Third-Party Links
Our website may contain links to external sites (such as partner agencies, government resources, or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
2. Email Subscriptions
What We Collect
When you subscribe to our email list, we collect your email address and, if provided, your name. We may also collect basic engagement data (such as whether emails are opened or links are clicked) through our email service provider.
How We Use It
We use your email address to send you information relevant to disaster preparedness, community resilience, and Humboldt COAD activities. We do not send unsolicited commercial messages.
Your Choices
You may unsubscribe from our email list at any time by clicking the unsubscribe link included in every email, or by contacting us directly. Once unsubscribed, you will be removed from our active mailing list promptly.
Data Storage
Email subscriber data is stored with our email service provider and is subject to their privacy and security standards. We retain subscriber information only as long as you remain subscribed or as needed for legitimate organizational purposes.
3. SMS Text Messaging (Grasshopper)
Opt-In Consent
We use Grasshopper to send informational and emergency-related SMS text messages. By providing your mobile phone number and opting in to our texting service, you consent to receive text messages from Humboldt COAD. Message frequency may vary depending on disaster activity and community needs.
What We Collect
When you opt in to SMS communications, we collect your mobile phone number. We do not collect additional personal information through the SMS platform unless you voluntarily provide it in a reply.
How We Use It
SMS messages are used to share urgent alerts, disaster-related updates, resource information, and announcements relevant to Humboldt County emergency preparedness and response. We will not use your phone number for marketing or commercial purposes.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Humboldt COAD does not charge for SMS messages.
Opting Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You may also contact us directly to be removed. After opting out, you will no longer receive text messages from Humboldt COAD unless you opt back in.
Data Storage
SMS subscriber data is stored and processed through Grasshopper's platform and is subject to Grasshopper's privacy policy and security practices. We retain SMS subscriber information only as long as you remain opted in.
4. Data Sharing
• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
5. Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Humboldt COAD from (707) 404-3166 or 404-444-5065 regarding informational updates. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (707) 404-3166, 404-444-5065, or info@humboldtcoad.org. Mobile opt-in information is never shared with third parties.
• If you have questions about this policy or your data, please contact us at info@humboldtcoad.org or (707) 404-3166.
6. Contact Information
If you have questions about this policy or your data — including questions about our SMS messaging program — please contact us directly:
• Email: info@humboldtcoad.org
• Phone: (707) 404-3166
• Website: www.humboldtcoad.org
7. How We Protect Your Information
We take reasonable administrative and technical precautions to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us if you have concerns about data security.
8. Children's Privacy
Our website and communications are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this document. We encourage you to review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Humboldt COAD
Eureka, California
Website: www.humboldtcoad.org
This policy applies only to information collected by Humboldt COAD through the channels described above. It does not govern information collected by partner agencies, member organizations, or other entities operating independently.